Truist Investment Services Financial Advisor Stephen Berrocal Has Three Customer Complaints
Stephen Berrocal (CRD#: 3071400) is a dually registered Broker and Investment Advisor at Truist Investment Services, Inc. in Coral Gables, FL. He entered the securities industry in 2001 and previously worked for Suntrust Investment Services, Inc.; J.P. Morgan Securities, LLC; Chase Investment Services Corp.; Wells Fargo Advisors, LLC; A.G. Edwards & Sons, Inc.; and Sterling Financial Investment Group, Inc.
According to publicly available records released by the Financial Industry Regulatory Authority (FINRA), in April 2021, a customer complaint was filed against Stephen Berrocal, requesting $430,000 in damages. The complaint states, “Claimant alleges investment was unsuitable.” The customer dispute is pending.
In addition, Stephen Berrocal has been the subject of two other customer complaints, both of which remain pending, including the following:
● March 2021–”Client alleges unsuitable recommendations.” Damages of $626,111.68 are sought and the customer dispute is pending.
● September 2020–”Client alleges unsuitable recommendations.” Damages of $500,000 are sought, and the customer dispute is pending.
For a copy of Stephen Berrocal’s FINRA BrokerCheck, click here.
Financial advisors have a legal and regulatory obligation to recommend only suitable investments that are appropriate for their clients’ needs and objectives. Their employing brokerage firm has a legal and regulatory obligation to supervise the Financial Advisors’ sales practices and dealings with clients. To the extent any of these duties are breached, the customer may be entitled to a recovery of his or her investment losses.
Reasonable basis suitability requires that a recommended investment or investment strategy be suitable or appropriate for at least some investors. Reasonable basis suitability requires an advisor to conduct adequate due diligence so that he or she can determine the risks and rewards of the investment or investment strategy.
Quantitative suitability requires a brokerage firm or financial advisor with actual or de facto control over a customer’s account to have a reasonable basis for believing that a series of recommended transactions – even if suitable when viewed in isolation – is not excessive and unsuitable for the customer when taken together in light of the customer’s investment profile. No single test defines excessive activity, but factors such as the turnover rate, the cost-equity ratio, and the use of in-and-out trading in a customer’s account may provide a basis for a finding that a member or associated person has violated the quantitative suitability obligation.
Customer-specific suitability requires that a member or associated person have a reasonable basis to believe that the recommendation is suitable for a particular customer based on that customer’s investment profile. Among the criteria that a financial advisor must evaluate to satisfy his or her customer-specific suitability obligations include the investor’s agee, tax status, time horizon, liquidity needs, and risk tolerance; a client’s other investments, financial situation and needs, investment objectives, and any other information disclosed by the customer should also be considered.
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